Customer Service
We're so glad you found us! In the Truth In Aging shop you'll uncover a treasure trove of effective skin care reviewed and tested by real women. Whether you are interested in becoming a member of our community, need recommendations for your skin concerns, have questions regarding an order, or simply want to send us feedback, we'd love to hear from you.
Email Us
Please use the form below to contact us with your questions and concerns and one of our customer service representatives will be in touch with you within 1 business day.
Learn About Us
Visit our About section to learn more about our mission.
TOP FAQs
Customer Service
- I would like personalized recommendations for my skin concerns. Where can I request these?
- I'd like to speak to a customer service representative about my order. Is there a customer service phone number I can contact?
Rewards
- I have old orders that I never received points for. How can these be added to my account?
- I just placed an order and earned points. Can you apply these to my current order?
- I just placed an order and forgot to log in! Can I still earn rewards points?
- What if I don't want to use my points yet?
- What is the minimum number of points I can redeem?
- How do I redeem my points?
- How do I earn points?
- What do I receive with points?
- What is the TIA Rewards program?
Newsletter Subscription
- I subscribed to the newsletter, but did not receive the 10% off my order as promised.
- Rumor has it I can get 10% off my order over $50 for being a newsletter subscriber. Is this true?
Refer A Friend
- I referred a friend, their order has shipped and I still don’t see my $15 credit
- I referred a friend but do not see my $15 credit.
- What are the terms of being referred by a friend?
- I was referred by a friend.
- What are the Terms of Refer a Friend?
- How do I Refer a Friend?
- How does refer-a-friend work?
Payment & Transactions
- My credit card won’t work/I get an error message when I try to check out.
- Can I place my order by telephone?
- Wait, I forgot to add something to my order! Can I add another product to my order?
Promotions/Discounts
- I put in my coupon code but keep getting an error/am being told it is invalid.
- Help! I forgot to apply my coupon code at checkout.
- How do I use the discount (coupon) codes?
- How do I find out when the next sale or promotion will be?
Product Questions
- My airless pump does not work, the product won’t come out. What to do?
- How do I know if I’ll be allergic to a product?
- I want to buy a product that you reviewed and I can’t find it in the shop.
- I’d like to test before I buy. Can you send me a sample?
- Can I order a product not carried on your website?
- I’d like to suggest a brand/product for Truth In Aging to add.
Product Reviews
All FAQs
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